Question-Answer

• How is sales tax calculated?

  Modere will collect and remit sales taxes based on the purchase price of the products, according to applicable tax rates in the state to which the shipment is destined.

• How much is Shipping?

  Our shipping rates are based upon the weight of the package and the service you select. We offer Standard (5-7 business days), 2-day and 1-day service.

• Can I Order by Phone?

  Yes, please call 1.877.MODERE1 (663.3731) to place an order by phone.

• How Do I Cancel My Order?

  The fulfillment of your order begins as soon as it is submitted and usually cannot be stopped once the order is submitted. Please refer to the Modere Return Policy for instructions on how to return the order if you do not wish to keep it.

• Does Modere Ship outside of the US?

  Orders placed on this website (modere.com) can only be shipped to the U.S.  Outside the U.S., Modere operates in Canada, Australia, Japan and Europe.  To ship an order to one of those markets, the order must be placed from the appropriate website:

  • Canada:  modere.ca – or – modereglobalshop.com
  • Australia:  modere.com.au
  • Japan: modere.co.jp
  • Europe: modere.eu

• How Can I Change My Credit Card Details?

  Login at Modere.com and click on My Account and then Account Information.

• How Do I Update My Email Preferences?

  To update your email preferences please call 1.877. MODERE1 (663.3731).

• How Do I Reset My Password?

  Login at Modere.com and click on My Account and then Account Information.

• What is SmartShip?

  SmartShip is a program Modere created to help you conveniently replenish your lifestyle essentials. Products on SmartShip will arrive at your doorstep automatically each month on the day that you choose. For example, if you know you will need Modere Mineral Supplement and Modere Shampoo every month, SmartShip automatically creates a new order for you and ships you your product according to the selected date. You can cancel at any time by logging in at Modere.com and selecting my account and settings or by calling 1.877. MODERE1 (663.3731).

• How Can I Modify a SmartShip Order?

  To modify your SmartShip order login at Modere.com and then select my account. Then click on SmartShip Profiles. For detailed instructions you may refer to the SmartShip Procedure, Terms & Conditions document located in the SmartShip Summary. You can also modify your SmartShip order by calling 1.877. MODERE1 (663.3731).

• How do I cancel my SmartShip order?

  To cancel your SmartShip order login at Modere.com and then select my account. Then click on SmartShip Profiles and remove all the items. You can also call a Modere representative at 1.877. MODERE1 (663.3731) to cancel or modify your order.

• What is your Return Policy?

  Modere offers a 30-day, 100% full refund guarantee on all Modere products, minus the cost of shipping.

• How do I return an item?

  Return or exchange any Modere item in just three simple steps:

  1. Package your return securely. Be sure to enclose a copy of your invoice.
  2. Send it back to us using a trackable delivery service.
     • Returns must be shipped to us within 30 days of the date you received your order.
     • Please do not combine orders for return; only one order per package.
     • Send USA returns to:
       Modere Returns Department
       588 S 2000 W
       Springville, UT 84663
     • Send Canada returns to:
       Modere Returns Department
       4240 Harvester Rd
       Unit 2
       Burlington, ON L7L 0E8
  3. Modere will process your refund within 1 week of receiving your return.
     • Be sure to keep the return tracking number for your records.
     • Modere does not refund shipping charges.

• Can I exchange an item?

  You can exchange an item by following the 3 simple steps above to process your return and calling 1.877.MODERE1 (877.663.3731) to request your exchange product.

• My item arrived damaged. What do I do?

  We’re sorry to hear that. We realize it is an inconvenience for you and hope to make this as easy for you as possible. Please contact us at your earliest convenience by calling 1.877.MODERE1 (877.663.3731), and one our representatives will work quickly to get a replacement product sent to you.

• How can I qualify for free shipping?

  By creating a SmartShip order with at least 8 unique items, you’ll qualify for a 15% discount as well as free shipping.

• How much will it cost to ship my package?

  A flat-rate shipping fee of $6.99 is applied to all orders. Due the increased rates during peak holiday season by UPS and other couriers, Modere has temporarily increased flat shipping to $8.24 from 11/15/2020-1/16/2021. As always, SmartShip orders with at least 8 unique items qualify for free shipping. Thank you for shopping with Modere.

• When will I receive my order?

  Due to extremely high demand, please allow an additional 8-10 days for order processing. Thank you for your patience and understanding.

• What shipping company will deliver my order?

  Modere uses the top 5 shipping services in the USA. The most efficient service to your local area will deliver your order. As always, you will receive tracking information via email to confirm the details of your shipment.

You can order Modere products in countries:
USA  modere.com
EUROPE modere.eu
AUSTRALIA modere.com.au
CANADA modere.ca
GREAT BRITAIN modere.co.uk
JAPAN modere.co.jp
NEW ZEALAND modere.co.nz